Managed Services

Free up your time and resources for your own business priorities instead of being distracted by IT. PRC has deep expertise in a broad range of technologies and a core competence in maintaining high availability of IT.

Is IT Your Core Business?

 

As the owner of a small or midsized business, you invest in IT to increase your operational ROI. Trouble can arise, however, when you or your team are distracted from your core business initiatives because of IT issues. Maybe IT support and management are being performed by employees who have multiple duties, which can impact both their ability to deliver in other areas, as well as the overall quality of IT support.

Contracting PR Computer Services Corp. to take care of your IT means you can focus all your resources on your primary business operations, maximize revenue, and be more efficient.

PR Computer Services Corp. can provide affordable, 24 X 7 best practices monitoring and management of all your IT assets, including systems, software, devices and virtual resources. We’ll also be informed with automated alerting of any event that may affect the normal operation of IT.

When there is a problem, we can accurately diagnose and resolve most issues through rapid remote remediation that takes much less time than onsite visits, saving you the often considerable costs of downtime.

With all the IT health and performance data that 24 X 7 monitoring brings in, we are better positioned to help you optimize configurations, manage system and software versioning, and eliminate costly and obsolete equipment.

    Features

     

    24×7 Advanced Performance Monitoring
    Hardware & Software Inventory & Reporting
    Scheduled Preventive Maintenance
    Device Antivirus (Desktops, Laptops & Servers)
    Security Management (Anti-Virus & Backup’s) – Veeam, Backup Online.
    Patch Management (Windows Patch)
    Quarterly Systems Health Review
    Detail Reporting & Custom DashBoard

    Solutions Overview

    Probe

     

    A single, lightweight piece of software installed once at each site. The probe performs secure, comprehensive scans of your environment to gather the up-to-date information that PR Computer Services Corp. needs to manage your IT assets with unparalleled efficiency.

    We can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, specialized equipment and environmental control devices, internal and external websites, SaaS resources, virtual machines and much more.

    Services Portal

     

    A powerful, web-based, centralized dashboard that allows us to

    • view the asset health and performance data sent by the probe;
    • drill down to details as required;
    • perform rapid remote remediation;
    • configure advanced services;
    • produce a range of useful reports so you’ll know exactly what’s going on in your environment; and much more.

    Custom Agent

    Installed on equipment that can’t be directly monitored by the probe, such as roaming laptops, remote servers, home offices, or on an onsite Windows 7 PC if you don’t have a server.